Working with providers to prevent sanctions is the most productive way to maintain compliance. Director and Principal consultant Peter Vincent says that too many providers are not seeing the warning signs and responding appropriately to prevent non-compliance.
“The single biggest cause of unannounced visits is from unresolved complaints that escalate to the ACCC Peter says. Providers are not managing complaints appropriately in many instances and are not moving quickly enough to work with residents and relatives to resolve issues.”
Providers must track complaints that are being received at facility level and have the governance systems in place to provide resources and support to facility staff.
ACMA have been engaged on many occasions to work to resolve complaints before they escalate tot he ACCC
As Managing Director of Aged Care Management Australia (ACMA), Peter has guided the growth of the business from it’s inception in 2006. Now as one of the sectors leading independent advisory services, ACMA continues to grow. We have recently moved into a new head office , sharing with our financial partners Henson Lloyd in Adelaide. We maintain a strong commitment to WA with our National Operations Manager, Quality and IT services based in Fremantle. We have introduced a new education and training portfolio that is already proving very popular with clients. Our clinical and advisory programs have been geared to meet the challenges of the new era in aged care.
Principal Consultant Peter Vincent acts as independent advisor to National Seniors Chief Advocate, Centre Alliance Senators and aged care providers nationally and is an active advisor with the Commonwealth Government’s national Rural and Aboriginal and Torres Strait Islander Aged Care Service Development Panel (SDAP). Peter has extensive experience working with Indigenous health and aged care services in remote and very remote regions in both residential and community services.