National Trends in Sanctions from 2000 through to today

National Sanctions

Follow the link to see the trends in compliance and sanctions across the life of compliance monitoring. The blue line represents the national trends, while the orange line shows SA’s history.

No prizes for guessing what caused the huge ( catastrophic ) shift in 2016…… Oakden  So has the industry suddenly changed or is the monitoring of compliance moire aggressive or a bit of both


Open Forum- Aged Care Staffing- Ratios V Skill Mix



Aged Care Management Australia will be hosting the second of three forums to discuss;

  • the issue of having fixed staff ratios or a model based on skill mix.
  • future model for training certificate 3 staff ( bring back the apprenticeship )
  • The role of the Nurse Practitioner in Aged Care

Moderated by Ian Henschke   Chief Advocate National Seniors

Confirmed Speakers 

  • Rebekah Sharkie MP  Centre Alliance Member for Mayo
  • Professor Christine Duffield RN PhD FACN FAAN FAICD ( Professor of Nursing & Health Services Management UTS and Edith Cowan University )

Conformation is pending from The Hon Ken Wyatt Minister for Ageing and Associate Professor Elizabeth Dabars CEO ANMF


UniSA City West Campus North Terrace Adelaide

Allan Scott Auditorium

13th May 1800 to 2000


CCTV in Residents Rooms




On Thursday the 11th of April ACMA sponsored and hosted an open forum on the use of CCTV in resident rooms in the residential care setting. The purpose of the evening was to debate the benefits and risks to privacy and the availability of new technology to protect the privacy and dignity of residents and staff.  Invited panel guests included the state Minister for Health and Wellbeing Hon Stephen Wade, the Shadow Minister Chris Picton, Luke Westenberg CEO of ACIA (SA) Wayne Belcher OAM CEO Braemar  Presbyterian Care in WA, the Hon Mark Parnell MLC, and the Hon Frank Pangallo MLC.  The audience consisted of several aged care providers, legal advisors, technology experts and advocates.  Special guest panelist was Scott Sterling General, Stewart Johnston and Noleen Hausler.

During the course of the day prior to the forum, the Premier Stephen Marshall and Minister Wade announced a trial of CCTV in state run aged care places with $500 Thousand dollars being committed by the Federal Government.

The introduction of CCTV to monitor resident and staff safety and behaviours in a trial environment must be controlled with strict parameters to measure success or failure.  While ACMA strongly support the trial, it must be controlled with clear performance indicators based on the known events history of each individual facility.  The key indicators must reflect reductions in resident incidents, poor staff behaviours ( and poor resident behaviour ), staff performance for training purposes, staff engagement with residents and families, meal service outcomes and more. I also call on the Minister for Health and Wellbeing to extend the trial beyond the SA Health aged care network, and into regional and remote services where significant staffing issues are currently impacting on resident outcomes.  This is a one off opportunity, so lets not blow it.


CCTV in Residents Rooms Yes or No Come and Join the Conversation

CCTV In Resident Rooms.  What are the issues,

Tomorrow Night

Privacy / Safety / Cost / Monitoring / Reporting

Thursday 11th April  6 to 8 pm Uni SA :Allan Scott Auditorium North Terrace Adelaide

The session will be streamed live via this link Link:



Open Forum to discuss the use of CCTV in Aged Care

Aged Care Management Australia is pleased to host the first of three sessions addressing the issues of safety and well being of residents in the aged care sector. The first session will address the issues of privacy and security with the use of CCTV.  ACMA  have assembled a powerful panel of politicians, leading Academics and aged care experts to  discuss this important issue.

The session will be live streamed and recorded for distribution.


CCTV in aged care bedrooms forum



CCTV in Residential Care- The Privacy Debate

CCTV in aged care bedrooms: Your privacy and rights

WHAT: CCTV in aged care bedrooms: Your privacy and rights forum

WHERE: University of South Australia’s Allan Scott auditorium.

WHEN: Thursday, 11 April 2019 from 6pm-8pm

The use of CCTVs in the bedrooms of aged care residents is becomingly increasing popular around the world – and for good reason.

The technology could soon be rolled out in South Australia following the introduction of a Private Members Bill in State Parliament.

SA-BEST MLC Frank Pangallo last year introduced a Bill which – if passed – will make it compulsory for aged care facilities to provide cameras in common areas and an “opt in” option where residents or their families can choose to have a CCTV camera installed in their private living quarters.

A forum, CCTV in aged care bedrooms: Your privacy and rights, will discuss a range of issues including the privacy, security and rights of residents who want to have CCTV technology installed in their private living quarters, as well as the legal responsibilities and duty of care of aged care operators.

It will also include a thought-provoking panel session. Those invited to participate include Health Minister, Stephen Wade; Labor Health spokesperson, Chris Picton; SA-BEST Ageing spokesperson, Frank Pangallo; and Greens Ageing spokesperson, Mark Parnell.

Prominent aged care expert and academic, Professor Wendy Lacey, will join the Q&A panel.

For more details, please contact Peter Vincent at


Increasing demand for services supports increased capacity

With an increase in requests for our support and services ACMA has moved quickly to increase staffing and capacity to meet demands.  ACMA Director and Principal consultant Peter Vincent announced that we have appointed to very experienced registered nurses with a broad range of clinical and management experience to our team.  Ali Rodda, Stephanie Brown and Janet Rhodes have all joined us and have already commenced roles supporting our clients.   ACMA staff are currently deployed across 8 contracts, with operations in South Australia, the ACT, Country Victoria and an International contract in Malaysia.

Our current contracts include supporting clients under sanction, preventing sanctions, working with the Remote and Aboriginal and Torres Straight Islander Aged Care Advisory panel in Rural Victoria, supporting new applications for home care providers int he community sector and at an International level working to develop a new aged care respite service in Malaysia designed and operated to Australian Quality standards.   Supported by our business partners Henson Lloyd Chartered Accountants,  Hodgkison Architects and Gary Coff Consulting ACMA is in a strong position in the Aged Care market.



Unresolved Complaints will lead to Unannounced Visits

Working with providers to prevent sanctions is the most productive way to maintain compliance. Director and Principal consultant Peter Vincent says that too many providers are not seeing the warning signs and responding appropriately to prevent non-compliance.

“The single biggest cause of unannounced visits is from unresolved complaints that escalate to the ACCC Peter says. Providers are not managing complaints appropriately in many instances and are not moving quickly enough to work with residents and relatives to resolve issues.”

Providers must track complaints that are being received at facility level and have the governance systems in place to provide resources and support to facility staff.

ACMA have been engaged  on many occasions to work to resolve complaints before they escalate tot he ACCC


ACMA Supports a better deal for aged care work force

Aged care Management Australia ( ACMA) is calling on the South Australian Premier and Health Minister to lead the way in rewriting the rules for aged care training and career pathways. In an article in today’s advertiser, ACMA is calling on the Premier to take the lead in funding for new apprenticeship style training for our aged care work force, and to provide for greater career pathways.