As Managing Director of Aged Care Management Australia (ACMA), Peter has guided the growth of the business from it's inception in 2006. Now as one of the sectors leading independent advisory services, ACMA continues to grow.  We have recently moved into a new head office , sharing with our financial partners Henson Lloyd in Adelaide. We maintain a strong commitment to WA with our National Operations Manager, Quality and IT services based in Fremantle. We have introduced a new education and training portfolio that is already proving very popular with clients. Our clinical and advisory programs have been geared to meet the challenges of the new era in aged care. Principal Consultant Peter Vincent acts as independent advisor to National Seniors Chief Advocate, Centre Alliance Senators and aged care providers nationally and is an active advisor with the Commonwealth Government’s national Rural and Aboriginal and Torres Strait Islander Aged Care Service Development Panel (SDAP). Peter has extensive experience working with Indigenous health and aged care services in remote and very remote regions in both residential and community services.

CCTV in Residents Rooms Yes or No Come and Join the Conversation

CCTV In Resident Rooms.  What are the issues,

Tomorrow Night

Privacy / Safety / Cost / Monitoring / Reporting

Thursday 11th April  6 to 8 pm Uni SA :Allan Scott Auditorium North Terrace Adelaide

The session will be streamed live via this link Link:



CCTV in Resident Rooms Yes or NO ?

Open Forum CCTV


Open Forum to discuss the use of CCTV in Aged Care

Aged Care Management Australia is pleased to host the first of three sessions addressing the issues of safety and well being of residents in the aged care sector. The first session will address the issues of privacy and security with the use of CCTV.  ACMA  have assembled a powerful panel of politicians, leading Academics and aged care experts to  discuss this important issue.

The session will be live streamed and recorded for distribution.


CCTV in aged care bedrooms forum



CCTV in Residential Care- The Privacy Debate

CCTV in aged care bedrooms: Your privacy and rights

WHAT: CCTV in aged care bedrooms: Your privacy and rights forum

WHERE: University of South Australia’s Allan Scott auditorium.

WHEN: Thursday, 11 April 2019 from 6pm-8pm

The use of CCTVs in the bedrooms of aged care residents is becomingly increasing popular around the world – and for good reason.

The technology could soon be rolled out in South Australia following the introduction of a Private Members Bill in State Parliament.

SA-BEST MLC Frank Pangallo last year introduced a Bill which – if passed – will make it compulsory for aged care facilities to provide cameras in common areas and an “opt in” option where residents or their families can choose to have a CCTV camera installed in their private living quarters.

A forum, CCTV in aged care bedrooms: Your privacy and rights, will discuss a range of issues including the privacy, security and rights of residents who want to have CCTV technology installed in their private living quarters, as well as the legal responsibilities and duty of care of aged care operators.

It will also include a thought-provoking panel session. Those invited to participate include Health Minister, Stephen Wade; Labor Health spokesperson, Chris Picton; SA-BEST Ageing spokesperson, Frank Pangallo; and Greens Ageing spokesperson, Mark Parnell.

Prominent aged care expert and academic, Professor Wendy Lacey, will join the Q&A panel.

For more details, please contact Peter Vincent at

Aged Care Matters

ACMA Radio Interview

Peter Vincent was interviewed this morning on ABC radio. The audio can be played by pressing the play button below. The interview was focused on the proposed Aged Care Facility auditing process that has been highly anticipated.


Increasing demand for services supports increased capacity

With an increase in requests for our support and services ACMA has moved quickly to increase staffing and capacity to meet demands.  ACMA Director and Principal consultant Peter Vincent announced that we have appointed to very experienced registered nurses with a broad range of clinical and management experience to our team.  Ali Rodda, Stephanie Brown and Janet Rhodes have all joined us and have already commenced roles supporting our clients.   ACMA staff are currently deployed across 8 contracts, with operations in South Australia, the ACT, Country Victoria and an International contract in Malaysia.

Our current contracts include supporting clients under sanction, preventing sanctions, working with the Remote and Aboriginal and Torres Straight Islander Aged Care Advisory panel in Rural Victoria, supporting new applications for home care providers int he community sector and at an International level working to develop a new aged care respite service in Malaysia designed and operated to Australian Quality standards.   Supported by our business partners Henson Lloyd Chartered Accountants,  Hodgkison Architects and Gary Coff Consulting ACMA is in a strong position in the Aged Care market.



Unresolved Complaints will lead to Unannounced Visits

Working with providers to prevent sanctions is the most productive way to maintain compliance. Director and Principal consultant Peter Vincent says that too many providers are not seeing the warning signs and responding appropriately to prevent non-compliance.

“The single biggest cause of unannounced visits is from unresolved complaints that escalate to the ACCC Peter says. Providers are not managing complaints appropriately in many instances and are not moving quickly enough to work with residents and relatives to resolve issues.”

Providers must track complaints that are being received at facility level and have the governance systems in place to provide resources and support to facility staff.

ACMA have been engaged  on many occasions to work to resolve complaints before they escalate tot he ACCC


ACMA Supports a better deal for aged care work force

Aged care Management Australia ( ACMA) is calling on the South Australian Premier and Health Minister to lead the way in rewriting the rules for aged care training and career pathways. In an article in today’s advertiser, ACMA is calling on the Premier to take the lead in funding for new apprenticeship style training for our aged care work force, and to provide for greater career pathways.


A new approach to aged care clinical governance and staffing issues

The ongoing debate over setting minimal staffing ratios has taken a new and positive turn. I support the notion, that there should be a review of staffing in aged care, however to do that properly we also need to move away from the current ACFI assessment based model of funding that is unproductive and not cost effective. Introducing minimal staffing levels will be just that… minimal and any legislation around it will give poor providers some where else to hide. Staffing ratios must be linked to skill levels and must be flexible to change with the changing needs of the residents. In the link below, Rebekha Sharkie ( Central Alliance candidate for Mayo) sets out a balanced and well considered alternative through legislation that will require operators to publish all rostered hours for their resident population. This will provide a far more accurate assessment of the actual care and resources provided to residents.


Is this a Game Changer for future development. What will happen to current Balance sheets if licensing moves to consumers

I have long held the view that residential care needs to move to deregulation.  A system that allows providers to develop business cases to support new development that is non reliant on the annual lottery of ACAR.   One of the barriers has been that current providers hold the value of bed places on their balance sheets. ( Even though there was no cost to them in obtaining the licenses, there is a value at the point of sale. ) So if we move to a deregulated system, where the is no ACAR ( as is now the case for Home care), where does that leave the industry.

The extract below is taken from budget commentary and are not my personal views.  However the context of the these views need to be discussed

The government has backed the Tune Review recommendation to put residential aged care places in the hands of consumers, the 2018-19 Federal Budget shows.

The Government will provide $300,000 to explore allocating residential care places to consumers rather than providers, according to the Budget handed down by Treasurer Scott Morrison last night.

The government said it provided in-principle support to putting residential places in the hands of consumers, which is a key feature of the Aged Care Roadmap and a recommendation of the 2017 Legislated Review of Aged Care led by David Tune.

The analysis will assess the potential impacts on consumers, providers, the financial sector and any changes to the system that may be required. It will also pay special attention to how the change would impact rural and remote areas that have limited choice and competition, according to the announcement.

The government announced the aged care budget would grow by $5 billion over the next five years, which is in line with recent trends of around an additional $1 billion of aged care expenditure annually.

Among measures announced in the budget package are 13,500 residential places, 775 Short-Term Restorative Care places and $60 million in capital funding for new residential places in the 2018-19 Aged Care Approvals Round.

The new residential aged care places combine targets for 2018-19 and 2019-20 according to the budget papers, which show 7,300 fewer residential places in 2020-21 than what was tabled in last year’s budget.

This year’s budget estimates 204,700 aged care places at the end of this financial year, which falls short of the 209,700 target in last year’s budget papers.

The new residential care targets for 2018-19 are 210,100 (down from 216,900) and 217,000 for 2019-20 (down from 224,600).

As part of measures to minimise its risk in guaranteeing refundable accommodations deposits, the government said it would go ahead and introduce a compulsory retrospective levy on residential services, where defaults exceeded $3 million in any financial year.

The Tune Review and the Aged Care Financing Authority both recommended that providers should pay toward the Accommodation Payment Guarantee Scheme.

The measures, which will cost $4.8 million over two years, also include developing strong prudential standards for bonds held by providers and raising government’s capability to better reduce the likelihood of a claim and protect the growing pool of refundable payments, currently around $23 billion.

Mental health, palliative care, remote

Responding to the long-standing concerns around a lack of access for residents to psychological care, the budget provides $82.5 million over four years for mental health services for aged care residents, along with $20 million over four years to trial nurse-led mental health services for people aged over 75 experiencing social isolation and loneliness.

The budget also contained $32.8 million over four years for a trial to improve palliative care for aged care residents but that initiative is contingent on state and territory governments matching the funding.

The government will also provide capital grants to the value of $40 million over five years for aged care facilities in regional, rural and remote communities.

Elsewhere in remote aged care services, the government will provide $105.7 million over four years, including $32 million from within the existing resources, to support the National Aboriginal and Torres Strait Islander Flexible Aged Care Program for residential and home aged care services in remote Indigenous communities.