As Managing Director of Aged Care Management Australia (ACMA), Peter has guided the growth of the business from it's inception in 2006. Now as one of the sectors leading independent advisory services, ACMA continues to grow.  We have recently moved into a new head office , sharing with our financial partners Henson Lloyd in Adelaide. We maintain a strong commitment to WA with our National Operations Manager, Quality and IT services based in Fremantle. We have introduced a new education and training portfolio that is already proving very popular with clients. Our clinical and advisory programs have been geared to meet the challenges of the new era in aged care. Principal Consultant Peter Vincent acts as independent advisor to National Seniors Chief Advocate, Centre Alliance Senators and aged care providers nationally and is an active advisor with the Commonwealth Government’s national Rural and Aboriginal and Torres Strait Islander Aged Care Service Development Panel (SDAP). Peter has extensive experience working with Indigenous health and aged care services in remote and very remote regions in both residential and community services.
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Aged Care Management Australia Pty Ltd Your trusted partner

Aged Care Management Australia Pty Ltd (ACMA) is a family owned business that has been operating in the aged care sector nationally for 17 years. We continue to grow our business based on developing trusted relationships with our clients.
As advisors, we have worked with more than 60 Board and Executive teams to strengthen governance systems and address key operational risks, including non-compliance / sanction, financial viability and infrastructure requirements.
ACMA is aware of the challenges faced by executive teams and boards. Understanding workplace culture, community expectations, geographical location, increasing resident acuity and changing demands on infrastructure within the context of significant Aged Care sector reforms are common issues.
Since the introduction of the new Aged Care Quality Standards 01 July 2019, ACMA has been engaged by Service Providers and the Aged Care Industry Association South Australia to translate new policy initiatives and directions into practical strategies that respond to both new regulatory requirements and the emerging trends in service delivery models. Our education encompasses staffing models, nursing practice, consumer engagement and practical solutions to ensure safe and quality care delivery.
Our team has significant sector experience and is adept in building constructive relationships with the shared goal of harnessing the strengths and capabilities of all stakeholders to address issues and achieve the best possible outcome. Our operational knowledge and understanding of the key issues is invaluable to overcoming barriers and influencing Boards and Executive views on alternative strategies.
ACMA act as independent advisors to National Seniors Chief Advocate, Centre Alliance Senators and aged care providers nationally and is an active advisor with the Commonwealth Government’s national Rural and Aboriginal and Torres Strait Islander Aged Care Service Development Panel (SDAP). We have extensive experience working with Indigenous health and aged care services in remote and very remote regions in both residential and community services.
For further information please contact us directly at peter@acma.net.au

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Early Trends Emerge in National Compliance Data

For the past four years, Aged Care Management Australia (ACMA) have been collating and trending compliance outcomes across all residential care services that have been issued notices of non-compliance or sanction.
ACMA’s analysis of compliance data since the introduction of the Aged Care Quality Standards on 01 July show there has been little change in the primary cause of non-compliance and potential sanctions.

The top ten failed requirements to date are;
Standard 1 – Consumer dignity and choice
1a – Each consumer is treated with dignity and respect, with their identity, culture and diversity valued.
Standard 2 – Ongoing assessment and planning with consumers
2e – Care and services are reviewed regularly for effectiveness, and when circumstances change or when incidents impact on the needs, goals or preferences of the consumer.
Standard 3 – Personal care and clinical care
3a – Each consumer gets safe and effective personal care, clinical care, or both personal care and clinical care, that (i) Is best practice; and (ii) tailored to their needs; and (iii) optimises their health and well-being.
3b – Effective management of high-impact or high-prevalence risks associated with the care of each consumer.
3d – Deterioration or change of a consumer’s mental health, cognitive or physical function, capacity or condition is recognised and responded to in a timely manner.
Standard 7 – Human resources
7a – The workforce is planned to enable, and the number and mix of members of the workforce deployed enables, the delivery and management of safe and quality care and services.
7c – The workforce is competent, and members of the workforce have the qualifications and knowledge to effectively perform their roles.
Standard 8 – Organisational governance
8c – Effective organisation wide governance systems relating to the following: (i) information management; (ii) continuous improvement; (iii) financial governance; (iv) workforce governance, including the assignment of clear responsibilities and accountabilities; (v) regulatory compliance; and (vi) feedback and complaints.
8d – Effective risk management systems and practices, including but not limited to the following: (i) managing high-impact or high-prevalence risks associated with the care of consumers; (ii) identifying and responding to abuse and neglect of consumers; and (iii) supporting consumers to live the best life they can.
8e – Where clinical care is provided – a clinical governance framework, including but not limited to the following: (i) antimicrobial stewardship; (ii) minimising the use of restraint; (iii) open disclosure.

We continue to use this data to inform ourselves and our clients of emerging trends across the industry and to establish risk management plans to mitigate the potential for non-compliance.
Our process involves the completion of a detailed Gap Analysis against the Aged Care Quality Standards and providing a detailed report and risk assessment which is presented to boards and management to ensure there is a clear understanding of their exposure and the priorities for improvement.
The Gap Analysis has also been used by providers to inform their self-assessment and plan for continuous improvement.
ACMA has been providing compliance services for over 16 years and have directly assisted over 60 different facilities maintain compliance and or recover from non-compliance in a cost-effective sustainable way. Our team of senior clinicians, educators and aged care advisors’ partner with aged care providers to create sustainable positive change in the workplace.

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CCTV in residential aged care

Back in April of this year ACMA hosted an open forum to discuss the issues surrounding the use of CCTV in residents rooms. Over the past few months, there has been more and more evidence of residents being injured / killed , in resident to resident incidents where there is often no visual record of the event. Resident to resident incidents are by far the most common issue that we have to manage. So it is timely that I re host this video of the open forum and stimulate more discussion. ACMA is hosting another forum in Perth in September to discuss the issues, ethics, rights and responsibilities with residents, providers and staff.

https://www.acma.net.au/pub/responsibilities.mp4

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Aged Care Management Australia remains the preferred provider for new Approved Providers

ACMA continues to receive frequent requests for individuals and groups wishing to be come approved providers. There has been a surge in interest in gaining approval particularly in the Home Care sector. ACMA managing director Peter Vincent explains “we ( ACMA) have received calls from individuals and groups who want to become providers. Often we have requests for support following failed applications. ACMA has developed a one day workshop where we work with the potential client to develop an understanding of the clients planned business model, financial and operational capacity before proceeding to write the application. We have found that this is an effective way of ensuring our client fully understands their responsibilities under the Act and that they have the required capacity. ACMA have a 100% success rate with clients achieving Approved Provider status when they have completed our workshop. For further details contact Fiona Duncan at fiona@acma.net.au

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Aged Care Management Australia maintains 100% success rate in the management of Non-Compliance and Sanctions

Since August 2017 Aged Care Management Australia ( ACMA) has been engaged continuously in the management of sanctions and non-compliance ( to prevent sanctions) . Appointment as advisors and administrators on the Central Coast NSW, the ACT, Regional and metropolitan South Australia and Perth have all resulted in either the prevention of sanctions being applied or in the resolution of sanctions within the sanction period. These contracts involved a combination of residential and home care operations.

This follows on from our earlier work in the management of sanctions which started in 2010 in Wollongong NSW. ACMA was the first advisory service appointed to the management of sanctions in remote Indigenous Home Care programs in the Northern Territory.

Since the introduction of the new Aged Care Quality Standards 01 July 2019, ACMA has been engaged by Service Providers and the Aged Care Industry Association South Australia to translate new policy initiatives and directions into practical strategies that respond to both new regulatory requirements and the emerging trends in service delivery models. Our education encompasses staffing models, nursing practice, consumer engagement and practical solutions to ensure safe and quality care delivery.

Our team has significant sector experience and is adept in building constructive relationships with the shared goal of harnessing the strengths and capabilities of all stakeholders to address issues and achieve the best possible outcome.  Our operational knowledge and understanding of the key issues is invaluable to overcoming barriers and influencing Boards and Executive views on alternative strategies.

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Cancellation of Aged Care Quality Forum 12th June 2019

ACMA’s next planned open forum discussing the Current Quality Framework and outcomes on the 12th of June 2019 has been cancelled until further notice due to ill health. The session will be run later in the year and will be advertised accordingly.

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Aged Care Management Australia was proud to sponsor the recent Aged Care Industry Association Nursing Forum

40+ DON’s CNC’s CN’s, RN’s and EN’sspent a day listening to various presenters. ACMA talked about the practicalities of maintaining compliance and the challenges of the new standards.  It was a great day for all concerned

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Aged Care Forum on Staffing

Last night ACMA was pleased to sponsor and host an open forum on Aged Care Staffing.  I would like to thank Rebekha Sharkie MP Federal member for Mayo, Moira Noonan Chair of the SA Sector Australian College of Nursing, Dr Rodney JileK Principal Advisor Aged Care Advisory Services and Rob Bonner Director Operations and Strategy AMNF for their participation in the forum.   It was a positive discussion with a great deal of common agreement on future of aged care labour force management and training.

I also thank my friend and colleague Ian Henschke Chief Advocate for National Seniors for moderating the session.  While we had a small audience attend in person,  we had over 100 watching on line with very positive feedback being received  .

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Aged Care Staffing Ratio’s Can the Industry Afford mandated staffing levels ?

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Aged Care Staffing Ratio’s Yes or No- This Monday Night

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