For aged care providers who suffer sanctions and non-compliance, it is a costly and stressful period. Most providers would see little change from $750K (or more) with lost income, consultancy costs, increased staff wages and the capital expenditure required to prevent the ultimate loss of accredited status. Add to this the loss of reputation, loss of organisational skills and knowledge and senior staff, and the outcome becomes one of great significance.
Aged Care Management Australia (ACMA) have worked with many organisations to prevent non-compliance escalating to sanctions and many that have been sanctioned and there are no shortcuts, or easy fixes. Our current contract to manage sanctions with serious risk and 32 issues of non-compliance took our team 3 months (95 days to be precise) to remove serious risk, meet out time lines for improvement, regulatory requirements and recover all 44 outcomes for our client.
Through experience we have developed a unique methodology to the management of the sanction process, adopting a direct hands on approach that sees at least one of our team on site every day until compliance is regained.
A sanctioned organisation not only has to deal with the complexity of the sanction process but also has to continue to manage the day to day operations of the business, maintain an extremely high risk management process, and continue to trade profitably. The recovery process will require significant external expertise and is not limited to a single ‘nurse advisor’.
Depending on the nature of the issues leading to sanction, the range of skills required will include high level clinical and management staff, allied health, specialist risk management and media support.
We have developed an expert team of aged care managers , clinicians and allied health professionals to work with organisational staff from the CEO down to ensure that compliance is regained and sustained, that operational needs are met and that income streams are maximised at all times.
As Managing Director of Aged Care Management Australia (ACMA), Peter has guided the growth of the business from it’s inception in 2006. Now as one of the sectors leading independent advisory services, ACMA continues to grow. We have recently moved into a new head office , sharing with our financial partners Henson Lloyd in Adelaide. We maintain a strong commitment to WA with our National Operations Manager, Quality and IT services based in Fremantle. We have introduced a new education and training portfolio that is already proving very popular with clients. Our clinical and advisory programs have been geared to meet the challenges of the new era in aged care.
Principal Consultant Peter Vincent acts as independent advisor to National Seniors Chief Advocate, Centre Alliance Senators and aged care providers nationally and is an active advisor with the Commonwealth Government’s national Rural and Aboriginal and Torres Strait Islander Aged Care Service Development Panel (SDAP). Peter has extensive experience working with Indigenous health and aged care services in remote and very remote regions in both residential and community services.