Aged Care Management Australia (ACMA) was approached at the beginning of July by a provider who had been sanctioned with serious risk. ACMA put a proposal to the provider that involved addressing the issues using a team approach. One of the biggest issues any provider with compliance issues will face is having appropriate resources to address the non-compliance and at the same time maintain the operations of the facility.
Working with the providers executive management team and facility staff, ACMA placed a team of highly skilled clinicians to work to restore clinical and operational systems.
The first steps are always to identify the root cause that lead to system failure and to review the care of specific care recipients who have been identified as being at risk. In the initial stages ACMA senior clinical and principal consultant were on site 7 days a week for 6 weeks working and mentoring with staff across all shifts, meeting with relatives and residents to listen to concerns and take feedback on progress. The organisation was given a Time Line For Improvement ( TFI ) to address an initial 32 unmet outcomes that was quickly reduced to 24 issues on non-compliance. Working with facility staff and with the support of residents and relatives the organisation met the TFI with a recommendation that all 44 outcomes had been returned to compliance. With a total of 95 days on site ACMA had re-established clinical and operating systems, provided extensive training and mentoring to all staff categories, regained the confidence of the residents and relatives. Re-accreditation for an initial period of 12 months was confirmed.
As Managing Director of Aged Care Management Australia (ACMA), Peter has guided the growth of the business from it’s inception in 2006. Now as one of the sectors leading independent advisory services, ACMA continues to grow. We have recently moved into a new head office , sharing with our financial partners Henson Lloyd in Adelaide. We maintain a strong commitment to WA with our National Operations Manager, Quality and IT services based in Fremantle. We have introduced a new education and training portfolio that is already proving very popular with clients. Our clinical and advisory programs have been geared to meet the challenges of the new era in aged care.
Principal Consultant Peter Vincent acts as independent advisor to National Seniors Chief Advocate, Centre Alliance Senators and aged care providers nationally and is an active advisor with the Commonwealth Government’s national Rural and Aboriginal and Torres Strait Islander Aged Care Service Development Panel (SDAP). Peter has extensive experience working with Indigenous health and aged care services in remote and very remote regions in both residential and community services.